Terms & Conditions for Saving Grace Veterinary Services

Effective Date: Jan 1, 2025

Thank you for choosing Saving Grace Veterinary Services (“we,” “us,” or “our”). By using our mobile veterinary services, website, or engaging with us, you agree to the following Terms & Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, you may not use our services.

1. Scope of Services

Saving Grace Veterinary Services provides mobile veterinary care for pets, including wellness exams, vaccinations, sick pet visits, end-of-life care, and other non-emergency veterinary services.

  • Our services are provided by licensed veterinarians in compliance with California Veterinary Medical Board regulations.

  • We do not provide emergency services. If your pet is experiencing a medical emergency, please contact the nearest emergency veterinary hospital immediately.

2. Appointments & Cancellations

  • Booking: Appointments must be scheduled in advance. Availability is based on your location and veterinarian scheduling.

  • Travel Fees: A travel fee applies to each visit based on your location. This fee will be disclosed during the booking process.

  • Payment: Payment is due at the time of service. We accept [list payment methods].

  • Cancellation Policy: Appointments canceled or rescheduled less than 24 hours in advance will incur a $100 cancellation fee. Missed appointments will also incur this fee.

3. Packages & Refund Policy

  • Non-Refundable Packages: If a package (e.g., wellness or vaccination packages) is purchased, it is non-refundable, even if multiple visits are required to complete the services included in the package.

  • Rescheduling Package Visits: Clients must notify us in advance to reschedule visits included in a package. Failure to do so may result in forfeiture of that visit.

4. Client Responsibilities

To ensure the safety and success of each visit, you agree to:

  • Provide accurate and truthful information about your pet’s health, vaccination history, and behavior.

  • Ensure a safe and accessible environment for our veterinarian to conduct the visit.

  • Inform us in advance if your pet has any aggressive tendencies or other behavioral issues.

  • Follow the veterinarian’s care instructions and recommendations for your pet.

Failure to meet these responsibilities may result in denial of services or cancellation of the appointment.

5. Prescriptions & Medications

  • Prescription medications are provided in compliance with California law and only after establishing a veterinarian-client-patient relationship (VCPR).

  • We reserve the right to deny prescription requests if a valid VCPR is not established or if deemed medically inappropriate.

6. Use of Website

The Saving Grace Veterinary Services website is intended for informational purposes and to facilitate appointment scheduling. By using the site, you agree to:

  • Provide accurate and complete information when booking appointments or communicating with us.

  • Avoid any misuse of the website, including unauthorized access or interference with its functionality.

  • Understand that information provided on the website does not constitute medical advice and should not replace direct consultation with a licensed veterinarian.

7. Privacy & Data Protection

We are committed to protecting your personal and pet-related information in accordance with the California Consumer Privacy Act (CCPA). For details on how we collect, use, and protect your information, please review our Privacy Policy.

8. Limitation of Liability

To the extent permitted by California law:

  • Saving Grace Veterinary Services is not liable for outcomes beyond our control, including complications, side effects, or adverse reactions resulting from treatment or medications.

  • We are not responsible for damages caused by delays, cancellations, or interruptions in service.

  • The client assumes responsibility for any damages or injuries caused by their pet during the visit.

Our services are provided on an “as is” basis, and we disclaim all warranties, express or implied.

9. Modification of Terms

We reserve the right to update these Terms at any time. Changes will become effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the revised Terms.

10. Intellectual Property

All content on our website, including text, images, and branding, is the property of Saving Grace Veterinary Services. Unauthorized use, reproduction, or distribution of this content is prohibited.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or our services shall be resolved exclusively in the courts of [Your County], California.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. Contact Us

If you have any questions about these Terms or our services, please contact us at:
Saving Grace Veterinary Services
[Your Address]
[City, CA ZIP Code]
Phone: [Your Phone Number]
Email: [Your Email Address]